Concentrix
Concentrix
Concentrix, a global leader in Business Process Outsourcing, stands as the largest (or second-largest, depending on the year) call center operator worldwide, boasting a workforce of 120,000 employees. Utilizing Funifier, Concentrix actively engages its call center attendants to enhance service quality and performance for specific clients.
Our custom, yet professionally designed front end serves as a navigational tool, leading agents on an exciting mission to conquer various types of Regatta races.
This innovative approach intertwines with their daily tasks, fostering a corporate atmosphere while introducing an element of competition. With weekly and monthly competitions, it's no surprise that our agents thoroughly enjoy the experience, creating a dynamic and enjoyable workplace environment.
Game Techniques used in this project
Narrative, elitism, status points, badges, leaderboard, quest list, refresh content, level up, instant feedback, virtual goods, avatar, exchangeable points, group quest, friend invites, dangling and countdown timer.